Live Help for Zen Cart

Zen Cart Live Help

• Full installation and configuration of Crafty Syntax Live Help latest stable release.
• Install and configure an additional side box for your Zen Cart.
• Set up 3 support departments and 5 operators.
• Add an optional new Live Help Graphic for your store.

Powerful Live Help Tools

• You can customize the shopper's chat window to display your logo and your colors.
• Monitor shopper sessions and chat sessions in real time and talk to multiple shoppers at the same time.
• Chat transcripts, messages, referrers, page visits, search key words and more great statistical data is tracked in the data section... Keep the analytical information as long as you like.
• See what the shoppers are typing while they are typing their message to you.
• Send web links, canned messages, html message, images and more in the support chat function window.
• Use a pop-up to invite a shopper/visitor to chat with you if you like, even if pop up blockers are enabled.
• Greet guests with a picture of the support operator and log all conversations.
• Create "Support Only" accounts, effectively locking non-core personnel out of the administration of the program... But allowing them to provide support via their web browser or a standalone program running on their PC with an Internet connection... From anywhere in the world!

NOTE: Add a cool new graphic for your live help to match your store's theme for an additional charge above.

Zen Cart Add-on Installation and configuration service for version 1.2.7 and Up.