MSN Kills Live Products Upload

Live Product Upload Beta - Finished
Live Product Upload Beta – Finished

Microsoft has killed the free Live Product upload beta feature in favor of the newer Live Search Cashback program. Microsoft was quoted as saying it simply was redundant with the other offerings in the same platform. Fast food restaurants have known this for years…. Build your stores to closely together and they share profits, not grow them.

Many webmasters may feel that this switch is a problem, but of the many ecommerce sites we had using the free product upload service.. Not a one will miss them at all. So in my opinion the platform was indeed a failure, but in the end that’s why we use the term beta.

The Live Search cashback program is a bit of an affiliate thing, and its a bit tougher to manage…. But, this is not your standard cost per click situation. Utilizing this more search advertising type of platform in which Microsoft will use Microsoft and bids a cost-per-click amount against traditional buyers that use Microsoft’s AdCenter in order to place a value on these product Ads.  Microsoft is said to have a specific team that will calculate out how much the new Ads are worth.  This to me makes sense, as I have always said these products listings are still search marketing.

Now, not to worry if you still want to skate by for free… Microsoft will be including crawled and indexed listings in the cashback program. The value of using the paid service is really very clear to me as the benefits are quite important if you are going to make Live Product Search work for you. Here are the top benefits to using the paid cashback program as I see it.

  1. Control over your listings and listing updates – If any of you ever got a call from a shopper who found you on The Find, and the price was no longer valid will clearly understand the value of this control.
  2. Cashback bonuses for shoppers – Microsoft will be returning every penny for its share of the revenue directly to the consumer after the sale. So you have a better price and conversion opportunity, while losing nothing more than clicks. There has been scuttlebutt that this will not last, and is likely temporary… But just like everything else on the web… Change is inevitable.
  3. Compete with Pay per Click – Essentially, ecommerce has difficultly for many converting standard pay per click search marketing. These feeds and such have always been a better converting platform… Its just our arena. Now regular Microsoft PPC advertisers will have to bid against you in your arena… as well as the normal other advertisers.

Its worth noting that Cashback advertisers will be carrying the yellow/orange cashback icon… So if that turns out to be a competing factor, then you will need to enroll to get anything going in the future on Live Product Search.  It is possible that shoppers will not be overly moved by the opportunity to get cashback 60 days later, after they have a $5 minimum and it then has to be requested… But there is also a concern for fraud. What will Microsoft be doing to followup on returns and refunds? Will shop owners be left holding the administrative bag…. or will they just be left holding the empty bag?

Also I wonder if Microsoft has considered the shrink. If you fail to provide a correct and valid email address they can never pay you. This could still have some cold hard cash in it for Microsoft yet. As a matter of fact there are quite a few things for shoppers to manage before they ca be paid… Including NOT using nPrivate Browsing in IE8. No closing your browser during the process either… even if the store remembers your cart, when you return and checkout… Microsoft keeps the cash. Seriously, check out below all the opportunities for Microsoft to keep the cashback…

Your purchase might not be eligible for cashback for one of the following reasons:

  • You opened the store’s website in a different web browser.
  • Your browser is not configured to accept cookies.
  • The purchase is not completed in the same web browsing session (not to exceed 24 hours) initiated by clicking the eligible advertisement or listing. This would include opening a new browser window or tab within the same browser.
  • Your order was canceled or the goods or services were returned.
  • The store didn’t report the purchase to Microsoft.
  • You also used a separate discount or coupon, a gift card, or a gift certificate.
  • The goods or services were acquired for resale or other business purposes.
  • You made the purchase from yourself or entities that you control.
  • You’ve exceeded the annual monetary cap on cashback rewards.
  • Additional limitations for purchases on certain store sites might apply. Those limitations are disclosed on the store site.

However, shoppers meet the criteria they can eventaully get quick cashback, in which the cashback bonus is quoted as being delivered them immediatly.

In any case, stop trying to upload your products … We will have to wait to see how this goes. The entire thing really is a great business model and can really make a splash if managed correctly.

One response to “MSN Kills Live Products Upload”

  1. […] Discontinued Read Information — Live Products : Live Products is free to use and you can also manually upload or FTP your feed/products. Live displays some, but not as many products as Google in search results. The products are not displayed in the same manner, they are more generalized information allowing shoppers to choose shopping opportunities by more vertical searches within Live Products… Vertical choices likes, price, brand and categories are served up to the shopper which click through to Live Products using those filtered terms. Products are listed in the index with an image, price and store name… Unfortunatly, shoppers get little information at the index level and must click to your store or the “details” link to get any description or further information. Live also has the “Cashback Program” to offer shoppers. Basically you sign up to offer them cash back from MSN/Live for shopping in your store… Check it out. […]