Cyber Monday 2009

Cyber Monday 2009

Let’s face it, this Monday you and your website will be facing one of, if not the largest online shopping days all year…. Cyber Monday. Preparing for this day is crucial to your business. So below I have some ecommerce and Zen Cart specific things to help you prepare and succeed this Monday.

Certainly you should be prepared everyday, but this Monday is a very special day, which requires some special planning and preparation to ensure that you succeed.

Housekeeping

  1. Check your site for broken links
  2. Check your add to cart buttons
  3. Check your checkout buttons and functions
  4. Contact info (preferably toll free phone number) displayed prominently
  5. Shipping fees, schedule and return policy clearly stated in the simplest manner possible
  6. Special sales, coupons and shipping campaigns clearly posted
  7. All of your product feeds are up to date with any sale prices
  8. Verify that your pages load quickly
  9. Make sure you have enough bandwidth left this month in your hosting plan
  10. View cart / checkout links are easy to find on all pages
  11. Specials and holiday promos easily located
  12. Ample products in stock and ready to ship
  13. Navigation clear and easy to follow
  14. Search is working properly
  15. Most common products and sale items are clearly advertised with direct links for purchase

Shipping Tips

While free shipping is your best and most effective holiday promo, even flat rate shipping will fare substantially better than standard shipping. Make sure you have the shipping options necessary and working. People will want to be able to know your shipping rates BEFORE, they begin to checkout. Keep them reasonable, upfront and completely transparent.

If you are using a module which calls out to UPS, USPS or FedEx for example, make certain you have a backup shipping policy ready to go. Last year, both USPS and UPS were down on several occasions for long periods of time during the holiday shopping season. If these live webtools fail, people cannot checkout on your cart.

Shop your competition and see what you are going up against. Holiday shoppers are less spontaneous and far more likely to price shop you. The most common way for them to do this is to compare shipping options… flat or free is much more discoverable and thus effective.

Checkout Tips

  1. Shipping rates available before shoppers begin checkout
  2. Short and funneled checkout process, remove distractions and ways to get off track
  3. Check your site for the secure/non-secure error on SSL pages (even if you have before… do it again)
  4. Good selection of payment methods available and easily able to be discovered BEFORE checkout
  5. Coupons and sales tested and working

Email Marketing Tips for Cyber Monday

If you plan to do an email blast…. You better get it out by Saturday night. Many people will shop from work this Cyber Monday. Get them your deals early so they can take the info with them to work.

Use a great su